May 30th, 2008 | |
Posted in Rants
When my dad died earlier this year, the Department for Work and Pensions paid my mum one last instalment of his pension which they later had to reclaim once the notification had gone through. Fair enough. Mum repaid the money.
Last week, another letter arrived from them. 58 pence was still outstanding on the over-payment. Could they have it back please? We had a laugh about the ridiculousness of it all (for US readers, that’s a dollar and 14 cents, at today’s exchange rate, so will probably be about 2 dollars tomorrow, ho ho).
Then yesterday, yet another letter arrived. This one was chasing the non-payment of the 58 pence they had only asked us for a whole three working days earlier.
By this point, the postage the DWP had spent in one week on letters was more than the debt they were trying to recover.
I phoned them up today and a rather embarrassed woman told me that the 58p had been written off, but that the letters couldn’t be helped because the ‘computer produced them automatically’. I politely suggested that perhaps someone could change ‘the computer’ so it didn’t chase recently-widowed elderly people for stupidly small sums of money that the DWP were writing off anyway, and that it would be even better if they didn’t send recently-widowed elderly people two debt-chasing letters within a week, as that’s just plain nasty and harassing and they should be ashamed of themselves. Felt very sorry for the woman on the phone - what a way to earn a living, justifying that kind of crap.
Tags:
mindless bureaucratic fuckwittery